ODSCommerce Customer Engagement

Collaboration Workflow Process

ODScommerce provides a clear process for each event. The customer will work with the ODScommerce team to:

1. Scope out the first event or block of events.
2. Work with the buyers and suppliers to schedule and setup the events.
3. The buyers will be trained on how to monitor their event during the entire event life cycle. If needed, the suppliers will be trained and a Mock Auction will be conducted.
4. The ODScommerce team will be on-line with the buyer for the live event to provide feedback and assistance if necessary.
5. After the event, the buyer will be provided with reports of all of the event activity and savings.
6. A post event review with the buyer and follow-up on any outstanding issues will be performed.
7. The buyer will then award the contract to one or more than one supplier depending on the event.
8. The buyer and the ODScommerce team will then will begin preparation for the next event.