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Customer Journey

Customer Journey

There are several starting points within the OnDemandService events. Depending on the customer’s needs there are three different entry points: Full-Service, Managed-Service and Self- Service.

The Full-Service entry point is designed for the customer that needs extra assistance getting started with e-Sourcing or are looking to outsource their resources to optimize time and money. All aspects of this process will be managed by the ODScommerce team.

The Managed-Service allows companies within some experience with e-Sourcing but minimal in house resources to get started quickly using ODScommerce, to run events in a matter of days.

The Self-Service entry point is for those customers with strong experience in on-line sourcing. and with a large number of events per year. These customers can begin running their events independently almost immediately.

Regardless of the entry point, customer’s money moves from service to service, depending on their needs. The goal for all of our customers is to provide the best service possible using the ODScommerce solution.

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